If you’re out there listening, Hewlett-Packard, I was most impressed with your customer service this week. When the Geek Squad at Best Buy told me my hard drive had failed, I called HP and the next day (today) I received a replacement hard drive, sent free of charge. So what began on Monday with a total system lockup, may end on Friday with a freshly installed operating system on a brand new- and slightly larger – hard drive. (HP threw in a recovery disk free of charge, by the way.) Meanwhile, I’ve been living off of an external hard drive, a four-year-old desktop and a laptop “loaner” ( one I was pretty sure I’d return when I bought it). Trips to Best Buy, data transfer, software installation, credit card charges. How much of my life, I wonder, have I spent dealing with this sort of stuff?